At CHASE Africa we aim to conduct all of our fundraising according to the Fundraising Regulator’s Code of Practice. We believe we achieve this most of the time: if we are not getting it right please let us know. In order to ensure our fundraising remains at a high and improving standard, we have a procedure through which you can let us know of any reason you are not satisfied with your dealings with the organisation.
We are registered with the Fundraising Regulator.
If you are not happy with CHASE Africa please tell us
If you are unhappy about any of CHASE Africa fundraising activity, please either contact us through our online form, or send us a written complaint (address below).
If you are unhappy with an individual in CHASE Africa sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the Director.
Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.
Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director at Rockfield House, Horn Street, Nunney, Somerset, BA11 4NP.
If your complaint is about the Director, please write to the Chair of Trustees c/o Rockfield House, Horn Street, Nunney, Somerset, BA114NP.
All written complaints will be logged. You will receive a written acknowledgement within five working days.
The aim is to investigate your complaint properly and give you a reply within twelve working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please write to the Chair of Trustees who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.
Finally, please also let us know if you are happy with CHASE Africa’s services.