Our Privacy Policy

Introduction

We are committed to safeguarding the privacy of our website visitors and everyone who interacts with CHASE Africa. This privacy policy sets out how we will treat your personal information.

What information do you collect?

On our website we may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website. We use Google Analytics for this purpose.

(b) Information that you provide to us when using our website or for the purpose of subscribing to our email newsletters (including your name and email address).

(c) Information contained in or relating to any communications that you send to us or send through our website.

(d) Any other personal information that you choose to send to us.

Please note: before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

How do you use personal information?

We will use your personal information to administer our website and business and enable your use of the services available on our website. On our website there are three ways you can explicitly give us information:

Contact

We have a Contact form on our website so that you can send us direct messages. We will use the information you supply to respond to your communication. There is an option to subscribe to our newsletter. If you tick the box you will be added to our newsletter mailing list. Every newsletter we send includes an “unsubscribe” link.

Donate

If you make a donation to CHASE Africa via our Donate page you will make your payment using BT’s MyDonate payment processing service. MyDonate will send us details of your donation as well as your email address. We will use your email address to thank you for your donation. The email we send you will include an invitation to subscribe to our newsletter.

Newsletter

You can subscribe directly to our newsletter via any page of the website. You will be added to our newsletter subscription list and receive no more than one newsletter per month. You can unsubscribe at any time.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

How do you handle debit and credit cards?

We don’t! All our website financial transactions are handled through our payment services provider, MyDonate.

You can read their privacy policy at http://www.btplc.com/mydonate/aboutmydonate/Privacypolicy/index.aspx. We will share information with MyDonate only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Do you disclose personal information?

We will only disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors when it is necessary to do so for the purposes set out in this policy.

We may disclose, however, your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Where do you keep personal information?

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate currently the UK, Kenya and Uganda. You expressly agree to the transfers of personal information described in this section.

How long do you keep information for?

Personal information that we process will not be kept for longer than is necessary and only to the extent that we are required to do so by law. We will retain documents (including electronic documents) containing personal data for longer only:

(a) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(b) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

How secure is my information?

We do not handle the processing of any debit or credit card transactions on this website – online donations are handled via BT’s MyDonate payment processing service.

We take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on secure servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

How do I know what you know about me?

You may request that we provide you with any personal information we hold about you; letting you have such information will depend on you supplying appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

Please let us know if the personal information that we hold about you needs to be corrected or updated.

What do I do if I don’t want to hear from you anymore?

You may tell us at any time not to process your personal information for marketing purposes. Please contact us with your request and will act upon it within seven working days.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for the privacy policies and practices of third parties.

Cookies

Our website uses cookies to:

(a) track visits to this website via Google Analytics.
(b) note that you have been shown the pop-up concerning our use of cookies.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

This policy was last amended on 7 August 2017.

Our details

This website is owned and operated by CHASE Africa.

We are a registered charity in England and Wales under registration number 1082958, and our registered office is at CHASE Africa, Rockfield House, Horn Street, Nunney, FROME, Somerset BA11 4NP, UK.

Our principal place of business is at CHASE Africa, Rockfield House, Horn Street, Nunney, FROME, Somerset BA11 4NP, UK.

You can contact us by writing to the business address given above, by using our website contact form, by email to info@chaseafrica.org.uk or by telephone on +44 (0)1373 836012.

Our Data Protection Officer is Adrian Frost: adrianfrost@chaseafrica.org.uk